Frequently Asked Questions
Everything you need to know about shopping with Temperley London.
What is the standard delivery timeframe for my order?
For UK domestic orders, we typically deliver within 2-3 working days. International shipping varies by location but generally takes between 5-7 working days via our trusted global couriers.
How do I ensure I select the correct size?
Each product page features a detailed size guide. As our collections often feature intricate tailoring and premium fabrics, we recommend comparing your measurements against our guide or contacting our stylists for personalized advice.
What is your return policy for online purchases?
We offer a 14-day return window from the date of receipt. Items must be returned in their original condition, unworn, with all Temperley London tags and security ribbons attached.
Are duties and taxes included in international orders?
For many regions, we ship on a DDP (Delivery Duty Paid) basis, meaning taxes are calculated at checkout. If your region is DDU (Delivery Duty Unpaid), you may be responsible for local customs fees upon arrival.
Can I request a private styling appointment?
Yes, we offer private styling consultations at our flagship boutiques. You can book an appointment through our website to explore our latest collections with the assistance of a dedicated brand expert.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through Klarna for eligible customers.